Building a Trusted Ecosystem: AI’s Changing Role in Corporate Banking

The human channel “is the biggest moat or the biggest differentiator the banks have” versus large language models and AI agents, said the chief executive of Personetics.

Third-party AI agents are knocking on the doors of customer bank accounts just as regulators begin using AI to scrutinise the banks themselves. That leaves lenders with a hard problem. According to Corlytics, they must separate legitimate customer activity from unauthorised actions, and they must be able to show how their controls, decisions and lines […] The post Can banks explain every AI

Banks have plenty of potential AI use cases, from helping customers find information to supporting fraud analysis, document processing, and internal operations. But financial services are not an environment where speed alone is enough. Customers expect their information to remain protected, transactions to be handled correctly, and important decisions to be explainable and appropriately reviewed.